Mr Guy Patey is the Practice Manager who has responsibility for the overall management of the Practice including finance, human resources, practice development, governance, health and safety, regulatory requirements, estates,training and development, data protection etc.
Operations Support & Regulations Manager
Janice Weetch is responsible for the efficient running of the Practice’s front-line Operations, and is the focal point for Partner/Staff troubleshooting.
Janice is available to discuss any queries, grievances or constructive suggestions from patients and family members, she also overseas the Practice Regulatory and Governance Obligations.
Patient Services Assistants (PSA’s)
Dawn Mancini is responsible for the management of our patient services team. We have a large team of PSA’s that are the first point of contact for patients. They are able to help you with a wide range of requests and queries, including the booking and cancelling of appointments. They are working on behalf of the GP’s to direct enquiries to the most appropriate healthcare professional which in many cases may not be a doctor. The GP’s have instructed that they obtain a brief reason for your request.
Sue Phillips is responsible for the management of our secretarial team. We have a team of dedicated part-time secretaries who operate in a Personal Assistant role to the GP’s and will be able to help you with many of your queries relating to referral and hospital treatments, request for medical reports, progress chasing etc.You may also be called by a Secretary under the instruction of the GP to help with your query.
IT Clinical Performance and Project Manager
James Robert is our very own forward-looking Technology Specialist. He ensures we make the most of Information Technology to support our patients, the Clinical Team and our staffs. The aim is to for us all to enjoy good experiences brought about by technology. He seeks to secure innovation, reliability, safety and patient friendly interactions with the Practice. Vital to his role is keeping your personal data safe. He line manages our Document Scanning / Data team, which handles all the behind the scenes technical functions which are so important to the running of a modern general practice -things such as clinical coding, audit, searches, patient recalls, target monitoring etc. He is always happy to hear about your experiences of our technology – the things that work well for you and any gremlins or issues you may have.
Clinical Information Technology
We rely heavily on information technology for clinical coding, recording, reporting, auditing, reviewing and recalling purposes. This has become a specialist area and we employ a part-time member of staff to coordinate this.