Submit your query online

for all non-urgent medical or admin requests

Introducing Patient Triage (Accurx)

In order to request a GP appointment, we are asking all patients, where possible, to submit an online request form.

It is a quick and convenient way of contacting the practice without having to wait in a telephone queue to speak to a PSA (Patient Services Assistant). You will receive a response within two working days.

Patient Triage is available Monday to Friday 8.30am – 17:00pm.

Alternatively, you can telephone us on 01823 285400. Our PSA team will also be using this new system to submit a request on your behalf.

How it works:

From Monday 13th May 2024 whenever you contact the practice you will be asked a set of simple questions to help establish the nature of the query/request.

All requests will be reviewed by the GP triage team and signposted to the most appropriate person or resource.

All patient requests will be actioned within two working days.